By outdoor-nature-child.com First City Monument Bank (FCMB) is celebrating the 2024 Customer Service Week by reaffirming its dedication to customer satisfaction with a focus on technology-driven solutions. The global observance, scheduled from October 7 to 11 and themed “Above & Beyond,” emphasizes FCMB’s commitment to exceeding expectations through innovative banking tools that simplify financial services for both personal and business clients.
In a recent statement, the bank highlighted its latest innovations, including biometric onboarding and instant Bank Verification Number (BVN) verification for SME accounts. These advancements enable customers to open and fund accounts without needing to visit a branch.
Yemisi Edun, FCMB’s Managing Director, expressed, “Our approach to customer service is straightforward – we strive to go above and beyond. By continually enhancing our service delivery and investing in digital solutions, we’re meeting the evolving needs of our customers. This year’s Customer Service Week offers us a chance to celebrate our progress and show our gratitude to those we serve.”
Felicia Obozuwa, Senior Vice President and Divisional Head of Corporate Services & Service Management at FCMB, added, “We’re excited to celebrate Customer Service Week with both our customers and employees. Our commitment to service is central to everything we do, and this week gives us the opportunity to appreciate the loyalty of our customers and the dedication of our staff.”
For its employees, the celebrations will include engaging activities such as the Bankers Game Show, which features interdepartmental quizzes, and “FCMB’s Got Talent,” a talent show where staff can display their creativity. Prizes will be awarded to those showcasing exceptional customer service.